Shipping policy
At Umbrellissimo by Saint Elements Pty Ltd, we obsess over every part of your experience, and that includes the moment your order reaches your door. We want it to arrive quickly, in perfect condition, and with no surprises along the way. This policy explains how we make that happen.
Dispatch Times
Every order is prepared and dispatched within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed on the next available business day, based on Sydney time (AEST).
Each piece is checked by hand before it leaves us and packed with care, so it arrives exactly as it should.
In peak season or during sale events, dispatch may occasionally take a little longer. If your order is affected, we'll tell you straight away rather than keep you waiting.
Our Courier Partners
We only work with established, reputable courier services, chosen for their reliability, careful handling and full tracking. Through them, we deliver across Australia and to customers around the world.
Delivery Times
Your estimated delivery time is shown at checkout and in your shipping confirmation. Delivery estimates are provided by our courier partners and are not guaranteed. Weather, customs clearance and courier demand can sometimes cause delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and order. The full cost is always shown before you pay.
Order Tracking
When your order ships, you'll receive a confirmation email with a tracking number, so you can follow your order all the way to your door.
International Orders, Duties & Taxes
International orders may attract import duties, taxes or customs fees in the destination country. These charges are set by local authorities, are not included in our prices, and are the responsibility of the recipient. Customs processing can also add time to delivery.
Delivery Address
Please check your shipping address carefully before completing your order. If you notice a mistake, email us as soon as possible at hello@stelements.co and we'll do everything we can to update it before dispatch. Once an order has shipped, we may not be able to redirect it.
Lost, Delayed or Damaged Orders
If something goes wrong with your delivery, we'll make it right.
- Delayed orders: If your tracking hasn't moved for several days, contact us and we'll follow up with the courier on your behalf.
- Damaged in transit: Please inspect your order on arrival and email us promptly with photos of the item and packaging. We'll arrange a resolution quickly.
- Lost parcels: If a parcel is confirmed lost by the courier, we'll send a replacement or issue a full refund.
These commitments sit alongside your rights under the Australian Consumer Law.
We're Here for You
Customer experience is at the heart of everything we do. If you have a question about your order, a delivery concern, or simply want advice before you buy, email us at hello@stelements.co. A real person on our team will get back to you personally.
For returns and exchanges, please see our Refund Policy.